{"id":1419,"date":"2026-01-25T20:29:16","date_gmt":"2026-01-25T20:29:16","guid":{"rendered":"https:\/\/cleancard.eu\/?page_id=1419"},"modified":"2026-01-25T20:30:22","modified_gmt":"2026-01-25T20:30:22","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/cleancard.eu\/fr\/remboursement-retours\/","title":{"rendered":"Remboursement et retours"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1419\" class=\"elementor elementor-1419\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c654206 e-flex e-con-boxed e-con e-parent\" data-id=\"c654206\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25397ad elementor-widget elementor-widget-heading\" data-id=\"25397ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Remboursement et retours<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-527e6a4 elementor-widget elementor-widget-text-editor\" data-id=\"527e6a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"361\" data-end=\"390\"><strong data-start=\"364\" data-end=\"390\">1. Droit de retrait<\/strong><\/h2><p data-start=\"392\" data-end=\"522\">Conform\u00e9ment au droit europ\u00e9en de la consommation, les clients disposent d'un droit d'acc\u00e8s \u00e0 l'information et d'un droit d'acc\u00e8s \u00e0 l'information. <strong data-start=\"451\" data-end=\"481\">Droit de r\u00e9tractation de 14 jours<\/strong> \u00e0 compter de la date de r\u00e9ception de leur commande.<\/p><p data-start=\"524\" data-end=\"614\">Pour exercer ce droit, le client doit nous avertir par e-mail avant de renvoyer le produit.<\/p><hr data-start=\"616\" data-end=\"619\" \/><h2 data-start=\"621\" data-end=\"648\"><strong data-start=\"624\" data-end=\"648\">2. Conditions de retour<\/strong><\/h2><p data-start=\"650\" data-end=\"703\">Les produits retourn\u00e9s doivent r\u00e9pondre aux conditions suivantes :<\/p><ul data-start=\"705\" data-end=\"884\"><li data-start=\"705\" data-end=\"765\"><p data-start=\"707\" data-end=\"765\">Le produit doit \u00eatre inutilis\u00e9 et dans son \u00e9tat d'origine.<\/p><\/li><li data-start=\"766\" data-end=\"814\"><p data-start=\"768\" data-end=\"814\">L'emballage doit \u00eatre intact et non endommag\u00e9<\/p><\/li><li data-start=\"815\" data-end=\"884\"><p data-start=\"817\" data-end=\"884\">Le produit ne doit pr\u00e9senter aucun signe d'utilisation, de modification ou d'usure.<\/p><\/li><\/ul><p data-start=\"886\" data-end=\"971\">Tout produit ne r\u00e9pondant pas \u00e0 ces conditions peut \u00eatre refus\u00e9 ou partiellement rembours\u00e9.<\/p><hr data-start=\"973\" data-end=\"976\" \/><h2 data-start=\"978\" data-end=\"1002\"><strong data-start=\"981\" data-end=\"1002\">3. Adresse de retour<\/strong><\/h2><p data-start=\"1004\" data-end=\"1054\">Tous les retours doivent \u00eatre envoy\u00e9s \u00e0 l'adresse suivante :<\/p><p data-start=\"1056\" data-end=\"1120\"><strong data-start=\"1056\" data-end=\"1069\">CleanCard<\/strong><br data-start=\"1069\" data-end=\"1072\" \/>15 Avenue de la Placette<br data-start=\"1096\" data-end=\"1099\" \/>33870 Vayres<br data-start=\"1111\" data-end=\"1114\" \/>France<\/p><p data-start=\"1122\" data-end=\"1271\">Les retours doivent \u00eatre approuv\u00e9s avant l'exp\u00e9dition.<br data-start=\"1163\" data-end=\"1166\" \/>Les frais de retour sont \u00e0 la charge du client, sauf si le retour est d\u00fb \u00e0 une erreur du vendeur.<\/p><hr data-start=\"1273\" data-end=\"1276\" \/><h2 data-start=\"1278\" data-end=\"1305\"><strong data-start=\"1281\" data-end=\"1305\">4. Produits exclus<\/strong><\/h2><p data-start=\"1307\" data-end=\"1368\">Les produits suivants ne peuvent \u00eatre retourn\u00e9s ou rembours\u00e9s :<\/p><ul data-start=\"1370\" data-end=\"1572\"><li data-start=\"1370\" data-end=\"1431\"><p data-start=\"1372\" data-end=\"1431\">Produits ouverts, utilis\u00e9s, endommag\u00e9s ou modifi\u00e9s<\/p><\/li><li data-start=\"1432\" data-end=\"1473\"><p data-start=\"1434\" data-end=\"1473\">Produits dont les scell\u00e9s ont \u00e9t\u00e9 retir\u00e9s ou bris\u00e9s<\/p><\/li><li data-start=\"1474\" data-end=\"1513\"><p data-start=\"1476\" data-end=\"1513\">Produits sur mesure ou personnalis\u00e9s<\/p><\/li><li data-start=\"1514\" data-end=\"1572\"><p data-start=\"1516\" data-end=\"1572\">Produits num\u00e9riques ou contenu t\u00e9l\u00e9chargeable (le cas \u00e9ch\u00e9ant)<\/p><\/li><\/ul><hr data-start=\"1574\" data-end=\"1577\" \/><h2 data-start=\"1579\" data-end=\"1606\"><strong data-start=\"1582\" data-end=\"1606\">5. Traitement des remboursements<\/strong><\/h2><p data-start=\"1608\" data-end=\"1686\">Les remboursements sont effectu\u00e9s apr\u00e8s r\u00e9ception et inspection du produit retourn\u00e9.<\/p><p data-start=\"1688\" data-end=\"1744\">Les remboursements sont effectu\u00e9s en utilisant la m\u00e9thode de paiement originale.<\/p><p data-start=\"1746\" data-end=\"1806\">Les d\u00e9lais de traitement peuvent varier en fonction du fournisseur de paiement.<\/p><hr data-start=\"1808\" data-end=\"1811\" \/><h2 data-start=\"1813\" data-end=\"1841\"><strong data-start=\"1816\" data-end=\"1841\">6. Assurance de l'exp\u00e9dition<\/strong><\/h2><p data-start=\"1843\" data-end=\"1967\">Si l'assurance exp\u00e9dition a \u00e9t\u00e9 s\u00e9lectionn\u00e9e au moment du paiement, la commande est enti\u00e8rement couverte en cas de perte, de vol ou de dommage pendant le transport.<\/p><p data-start=\"1969\" data-end=\"2016\">Dans ce cas, le client peut recevoir soit<\/p><ul data-start=\"2017\" data-end=\"2086\"><li data-start=\"2017\" data-end=\"2038\"><p data-start=\"2019\" data-end=\"2038\">un remboursement int\u00e9gral, ou<\/p><\/li><li data-start=\"2039\" data-end=\"2086\"><p data-start=\"2041\" data-end=\"2086\">un envoi de remplacement sans frais suppl\u00e9mentaires.<\/p><\/li><\/ul><p data-start=\"2088\" data-end=\"2177\">Les r\u00e9clamations doivent \u00eatre signal\u00e9es dans un d\u00e9lai raisonnable apr\u00e8s la livraison ou la confirmation du suivi.<\/p><hr data-start=\"2179\" data-end=\"2182\" \/><h2 data-start=\"2184\" data-end=\"2224\"><strong data-start=\"2187\" data-end=\"2224\">7. Non-r\u00e9ception ou colis endommag\u00e9<\/strong><\/h2><p data-start=\"2226\" data-end=\"2414\">Si un colis est perdu, endommag\u00e9 ou marqu\u00e9 comme livr\u00e9 mais non re\u00e7u, le client doit contacter notre \u00e9quipe d'assistance dans les plus brefs d\u00e9lais afin qu'une enqu\u00eate soit ouverte aupr\u00e8s du transporteur.<\/p><p data-start=\"2416\" data-end=\"2483\">Les d\u00e9lais de r\u00e9solution d\u00e9pendent de la proc\u00e9dure d'enqu\u00eate du transporteur.<\/p><hr data-start=\"2485\" data-end=\"2488\" \/><h2 data-start=\"2490\" data-end=\"2507\"><strong data-start=\"2493\" data-end=\"2507\">8. Contact<\/strong><\/h2><p data-start=\"2509\" data-end=\"2585\">Pour toute demande de retour, de remboursement ou d'assurance, veuillez contacter :<\/p><p data-start=\"2587\" data-end=\"2614\">\ud83d\udce7 <strong data-start=\"2590\" data-end=\"2614\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2592\" data-end=\"2612\">contact@cleancard.eu<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns 1. Right of Withdrawal In accordance with European consumer law, customers have a 14-day right of withdrawal from the date of receipt of their order. To exercise this right, the customer must notify us by email before returning the product. 2. Return Conditions Returned products must meet the following conditions: The product [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"folder":[],"class_list":["post-1419","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/pages\/1419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/comments?post=1419"}],"version-history":[{"count":3,"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/pages\/1419\/revisions"}],"predecessor-version":[{"id":1422,"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/pages\/1419\/revisions\/1422"}],"wp:attachment":[{"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/media?parent=1419"}],"wp:term":[{"taxonomy":"folder","embeddable":true,"href":"https:\/\/cleancard.eu\/fr\/wp-json\/wp\/v2\/folder?post=1419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}